SMS Terms & Consent
These terms explain how Proactive Energy Solutions uses text messaging for customer inquiries, appointments, project updates, service communications, and other authorized communications.
Effective Date: August 28, 2026
These SMS Terms & Consent provisions apply to text-message communications sent by or on behalf of Express One Industries, doing business as Proactive Energy Solutions (“Proactive Energy Solutions,” “we,” “us,” or “our”).
1. Types of Text Messages
Depending on your relationship with Proactive Energy Solutions and the consent you have provided, text messages may include:
- Responses to solar or battery-storage inquiries.
- Appointment confirmations and reminders.
- Site-survey scheduling and coordination.
- Project-status notifications.
- Engineering, permitting, installation, inspection, or utility updates.
- Requests for project information or documents.
- Customer-service and support communications.
- Other non-marketing communications related to a requested solar, battery, roofing, electrical, or energy project.
- Marketing or promotional messages only where appropriate consent has been separately obtained.
2. Non-Marketing Project Communications
A homeowner may authorize Proactive Energy Solutions to send non-marketing text messages related to an inquiry or active project.
Examples include appointment scheduling, project status, site-survey coordination, permitting updates, installation information, service updates, and other communications reasonably related to the homeowner’s request.
3. Referral Partner Submissions
A referral partner may submit a homeowner’s contact information only when the referral partner has permission to share that information with Proactive Energy Solutions.
Our referral form may also ask the referral partner to confirm whether the homeowner has given permission to receive non-marketing text messages from Proactive Energy Solutions.
4. Marketing and Promotional Messages
Promotional or marketing text messages may be sent only when we have the appropriate consent required for that communication.
Marketing consent is separate from permission to receive non-marketing project-related communications.
Consent to receive marketing text messages is not intended to be a condition of purchasing goods or services where applicable law prohibits making such consent a condition of purchase.
5. Message Frequency
Message frequency varies depending on the nature of your inquiry, appointment activity, project status, support requests, and communication preferences.
During an active solar or battery project, the number of messages may vary as the project moves through site survey, engineering, permitting, installation, inspection, utility interconnection, and other stages.
6. Message and Data Rates
Message and data rates may apply according to your wireless carrier and mobile service plan.
Proactive Energy Solutions is not responsible for charges imposed by your wireless carrier.
7. How to Opt Out
You may opt out of applicable text-message communications at any time by replying STOP to a text message.
Other reasonable requests to stop receiving messages will also be honored when received and processed.
The FCC recognizes reply-text opt-out methods as a reasonable and widely recognized way for consumers to revoke prior consent. :contentReference[oaicite:1]{index=1}
8. HELP
For assistance with text messaging, reply HELP where supported, or contact Proactive Energy Solutions using the contact information below.
9. Opting Out Does Not Cancel Your Project
Opting out of text messages does not automatically cancel a solar, battery-storage, or other project.
If you opt out of SMS, we may continue communicating with you through other appropriate channels such as telephone, email, postal mail, or other methods where permitted.
10. Changing Your Mobile Number
If you change, transfer, or discontinue a mobile telephone number that you previously provided to us, please notify Proactive Energy Solutions so that our records can be updated.
11. Supported Carriers and Delivery
Text-message delivery depends on wireless carriers, networks, mobile devices, and third-party communication systems.
We cannot guarantee that every message will be delivered, received, or received without delay.
12. Automated Messaging Technology
Some text messages may be sent through automated customer-relationship management or messaging technology.
Where applicable law requires a particular form of consent for automated or marketing communications, we intend to obtain and honor that consent.
13. Revocation of Consent
A consumer may revoke consent to receive text messages through reasonable means. Once an applicable revocation request is received and processed, future messages subject to that revocation will be stopped as required.
14. Consent Records
We may maintain records relating to consent, opt-outs, form submissions, message activity, dates, telephone numbers, communication preferences, and related information for compliance, customer-service, operational, and recordkeeping purposes.
15. Privacy
Personal information associated with SMS communications is handled in accordance with our Privacy Policy.
16. No Sale of Consent
Permission provided to Proactive Energy Solutions to send text messages is intended for communications by or on behalf of Proactive Energy Solutions consistent with the applicable consent.
Consent to receive communications from Proactive Energy Solutions should not be interpreted as blanket permission for unrelated third parties to send marketing communications.
17. Changes to These SMS Terms
We may update these SMS Terms from time to time to reflect changes in our messaging practices, technology, services, or applicable requirements.
The effective date at the top of this page will identify the current version.
18. Contact Information
Express One Industries dba Proactive Energy Solutions
309 Concord Avenue
Fullerton, California 92831
United States