Terms of Service

Effective Date: August 28, 2026

These Terms of Service (“Terms”) apply to websites, online forms, communications, and the Partner Portal operated by Express One Industries, doing business as Proactive Energy Solutions (“Proactive Energy Solutions,” “we,” “us,” or “our”).

By accessing or using our website, Partner Portal, forms, or related services, you agree to these Terms. If you do not agree, do not use the applicable website, portal, or service.

1. Purpose of Our Services

Proactive Energy Solutions provides information, lead intake, referral coordination, customer communication, solar and battery education, project support, sales support, and related energy-services activities.

Information provided through our website or Partner Portal is intended to support customer inquiries, referral activities, project coordination, education, training, and general business operations.

2. Partner Portal Access

Access to the Partner Portal is limited to authorized users. Portal credentials are intended for the individual or organization to whom they are issued and should not be shared with unauthorized persons.

We may suspend or terminate access if we reasonably believe an account is being misused, compromised, used in violation of these Terms, or used in a manner that could harm customers, Proactive Energy Solutions, or third parties.

3. Referral Partner Responsibilities

Referral partners are responsible for ensuring that information they submit is accurate to the best of their knowledge and that they have appropriate permission to share a homeowner’s personal information with Proactive Energy Solutions.

Referral partners must not:

• Submit knowingly false or misleading customer information.
• Represent themselves as authorized to make commitments on behalf of Proactive Energy Solutions unless expressly authorized.
• Promise specific pricing, financing approval, tax outcomes, utility savings, installation dates, equipment availability, or project results unless confirmed in current approved documents.
• Submit personal information obtained without appropriate permission.
• Use the Partner Portal for unlawful, deceptive, fraudulent, or abusive purposes.

4. Sales Representative Responsibilities

Sales representatives and other authorized users must follow current company policies, approved pricing, approved product information, applicable licensing requirements, financing requirements, consumer-protection standards, and project-specific documentation.

Representatives should not make guarantees or commitments beyond current approved agreements, manufacturer specifications, lender requirements, utility rules, or company policies.

5. Estimates, Proposals, and Project Information

Preliminary designs, energy estimates, savings illustrations, project timelines, system sizes, equipment selections, production estimates, and pricing may change after site survey, engineering, utility review, permitting, financing approval, or other project-specific review.

A preliminary proposal does not replace the final written customer agreement, engineering documents, financing agreement, manufacturer warranty, or utility approval.

6. Solar and Battery Performance

Solar production and battery performance depend on many factors, including weather, shading, roof orientation, system design, equipment, household energy consumption, battery settings, utility rates, and other conditions.

Unless expressly stated in a written agreement, information provided through the website or Partner Portal should not be interpreted as a guarantee of particular energy production, savings, battery runtime, or utility-bill reduction.

7. Utility, Permitting, and Third-Party Delays

Project timelines may depend on utilities, cities, counties, fire authorities, HOAs, financing providers, inspectors, manufacturers, contractors, and other third parties outside our direct control.

Estimated timelines are not guarantees unless expressly stated in a binding written agreement.

8. Financing

Financing products are offered by third-party lenders and are subject to lender approval, credit requirements, program availability, interest rates, fees, eligibility criteria, and applicable terms.

Proactive Energy Solutions does not guarantee financing approval. Customers should review all financing documents before agreeing to a loan or other financing arrangement.

9. Taxes and Incentives

Information regarding federal, state, local, utility, or other tax credits, rebates, incentives, or benefits is provided for general informational purposes only.

Proactive Energy Solutions does not provide legal, tax, or accounting advice and does not guarantee that any customer will qualify for or receive a specific tax benefit, credit, rebate, or incentive.

Customers should consult an appropriate tax or legal professional regarding their individual circumstances.

10. Equipment and Third-Party Products

References to manufacturers or products such as Enphase, Tesla, Powerwall, SolarEdge, FranklinWH, SMA, or other products are provided for informational purposes and do not necessarily imply endorsement, sponsorship, or affiliation.

Product specifications, warranties, compatibility, features, availability, and pricing may change without notice.

11. Intellectual Property

Unless otherwise indicated, content created by or for Proactive Energy Solutions, including portal content, training materials, text, graphics, layouts, and business materials, may be protected by copyright, trademark, or other intellectual-property laws.

Authorized users may use materials for legitimate company, referral, customer, or sales activities as permitted by Proactive Energy Solutions. Unauthorized copying, resale, publication, or commercial distribution is prohibited.

12. Third-Party Trademarks

Enphase, Enphase Energy, IQ, IQ8, and related marks are trademarks or service marks of Enphase Energy, Inc. Tesla and Powerwall are trademarks or registered trademarks of Tesla, Inc. SolarEdge and related marks are trademarks of SolarEdge Technologies, Inc. FranklinWH and related marks are owned by their respective owner. SMA and related marks are owned by SMA Solar Technology AG and/or its affiliates.

All other third-party trademarks, trade names, product names, and logos are the property of their respective owners.

13. Acceptable Use

You agree not to use our website or Partner Portal to:

• Violate any applicable law or regulation.
• Misrepresent your identity or authority.
• Attempt unauthorized access to accounts, systems, or data.
• Upload malicious software, harmful code, or unlawful material.
• Harass, deceive, exploit, or unlawfully contact consumers.
• Interfere with the operation or security of our systems.
• Use customer or partner information for unauthorized purposes.

14. Privacy

Use of personal information is also governed by our Privacy Policy.

15. SMS Communications

Text-message communications are subject to our SMS Terms & Consent.

Consent to receive marketing communications is not a condition of purchasing goods or services unless otherwise permitted by applicable law.

16. External Links and Services

Our websites or portal may contain links to third-party websites or services. We are not responsible for the content, availability, security, privacy practices, or terms of third-party services.

17. No Professional Advice

Website and portal content is provided for general educational, operational, customer-service, and training purposes.

It is not legal, tax, financial, accounting, engineering, architectural, insurance, or other professional advice.

18. Disclaimer of Warranties

To the extent permitted by law, the website, Partner Portal, and informational content are provided on an “as is” and “as available” basis.

We do not warrant that every feature will always be uninterrupted, error-free, complete, or available.

19. Limitation of Liability

To the extent permitted by applicable law, Proactive Energy Solutions and Express One Industries will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from use of or inability to use the website or Partner Portal.

Nothing in these Terms limits liability that cannot lawfully be limited or excluded.

20. Account Suspension or Termination

We may restrict or terminate portal access when reasonably necessary to protect customers, company information, system security, legal compliance, or legitimate business interests.

21. Changes to These Terms

We may update these Terms from time to time. The effective date shown at the top of this page will reflect the latest revision.

22. Governing Law

These Terms are governed by applicable laws of the State of California and applicable federal law, without limiting any consumer rights that cannot legally be waived.

23. Contact Information

Express One Industries dba Proactive Energy Solutions
309 Concord Avenue
Fullerton, California 92831
United States