Privacy Policy
This Privacy Policy explains how Express One Industries, doing business as Proactive Energy Solutions, collects, uses, shares, and protects personal information.
Effective Date: August 28, 2026
Express One Industries, doing business as Proactive Energy Solutions (“Proactive Energy Solutions,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy applies to information collected through our websites, partner portal, online forms, communications, solar and battery inquiries, referral submissions, and related services.
1. Information We May Collect
Depending on how you interact with us, we may collect information including:
- Name, mailing address, property address, email address, and telephone number.
- Solar, battery storage, roofing, electrical, utility, and energy-use information.
- Utility provider, electric bill information, energy consumption, and uploaded utility bills.
- Property characteristics, home type, HOA information, roof information, and project notes.
- Appointment preferences, project goals, timelines, and product interests.
- Referral partner information and records associated with customer referrals.
- Communications with our team, including email, telephone, SMS, and form submissions.
- Documents or files voluntarily uploaded through our websites or partner portal.
- Device and online activity information such as IP address, browser type, device type, pages visited, and similar technical information.
2. Sources of Information
We may collect personal information directly from:
- Consumers and homeowners.
- Referral partners who have permission to provide customer information.
- Sales representatives and authorized company personnel.
- Our websites, online forms, partner portal, and CRM systems.
- Service providers assisting with customer relationship management, communications, installation, financing, or project administration.
- Utilities, contractors, manufacturers, financing providers, or other parties when necessary to perform requested services.
3. How We Use Information
We may use information to:
- Respond to solar, battery storage, roofing, electrical, and energy-related inquiries.
- Prepare proposals, evaluate project feasibility, and coordinate appointments.
- Communicate about site surveys, engineering, permitting, installation, inspection, utility interconnection, and project status.
- Provide customer service and technical or administrative support.
- Maintain referral partner and customer records.
- Send requested or authorized email and text-message communications.
- Administer our partner portal and related account functions.
- Improve our websites, services, forms, processes, and customer experience.
- Maintain security, prevent fraud, and comply with applicable legal requirements.
4. Text Messages and Email
If you provide or authorize a mobile telephone number, we may send service-related text messages concerning inquiries, appointments, project status, or other requested services when appropriate consent has been provided.
Message frequency may vary. Message and data rates may apply. You may reply STOP to an applicable text message to opt out or HELP for assistance.
Marketing emails, when sent, will include an appropriate method to unsubscribe. Federal CAN-SPAM requirements generally require commercial email senders to provide a valid postal address and a clear method for recipients to opt out. :contentReference[oaicite:1]{index=1}
5. How We May Share Information
We may disclose information when reasonably necessary to provide requested services, including to categories of recipients such as:
- Solar, battery, electrical, roofing, and installation contractors.
- Equipment manufacturers and service providers.
- Utilities and governmental permitting or inspection authorities.
- Financing providers when a consumer requests financing services.
- Customer relationship management, communications, hosting, data-storage, and technology providers.
- Professional advisers such as attorneys, accountants, and insurers.
- Government or law-enforcement authorities when legally required.
We do not intend to sell personal information for money. If our practices change or applicable law requires additional disclosures or opt-out mechanisms, this policy will be updated accordingly.
6. Referral Partner Submissions
Referral partners should submit personal information about a homeowner only when they have permission to share that information with Proactive Energy Solutions. A referral partner’s submission of information does not by itself authorize marketing communications to the homeowner.
7. Cookies and Similar Technologies
Our websites and services may use cookies and similar technologies to support website functionality, security, analytics, preferences, and other operational purposes. Additional information is provided in our Cookie Policy.
8. Online Tracking
Browser technologies and privacy controls continue to evolve. Our systems may not respond to every browser-based “Do Not Track” signal. Where legally required and technically supported, we will honor applicable privacy preference mechanisms.
California guidance recommends that websites disclose their practices regarding online tracking and the possible presence of third parties that may collect information through online services. :contentReference[oaicite:2]{index=2}
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including customer service, project administration, contractual obligations, recordkeeping, dispute resolution, security, and legal compliance.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. California Privacy Rights
Depending on applicable law and whether Proactive Energy Solutions is subject to particular California privacy requirements, California residents may have rights regarding personal information, including rights to request access, correction, deletion, limitation of certain uses of sensitive information, or to opt out of certain sales or sharing of personal information. The CCPA provides California consumers with several privacy rights, including rights to know, delete, correct, limit certain uses, and opt out of certain sale or sharing activities. :contentReference[oaicite:3]{index=3}
We will not unlawfully discriminate against a person for exercising applicable privacy rights.
12. Privacy Requests
To request access to, correction of, or deletion of personal information, or to ask a privacy-related question, contact us using the information below. We may need to verify your identity before processing certain requests.
13. Children
Our services are intended for adults and are not directed to children under 13 years of age. We do not knowingly seek to collect personal information from children under 13 through this portal.
14. Third-Party Websites and Services
Our services may link to third-party websites, manufacturers, utilities, lenders, software platforms, or other services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, practices, technology, or applicable law. The effective date at the top of this page will be updated when material revisions are made.
16. Contact Us
Express One Industries dba Proactive Energy Solutions
309 Concord Avenue
Fullerton, California 92831
United States
Privacy-related requests may also be submitted through the contact or support methods provided on our website and Partner Portal.