Partner Support

Have a question about a referral, your Partner Portal account, or the Proactive Energy Solutions referral program? Send us a support request below.

How Can We Help?

Submit your question through Partner Support. Your referral partner information will be included with your request so we can identify your account and respond as quickly as possible.

Partner Support Request

Enter a subject and your message below. If your partner information is available from the Partner Portal, it will be included automatically.

If Your Question Is About a Referral

Include the homeowner or customer’s name in your subject or support message.

Tell us what you need help with or what information you are looking for.

If you are viewing a specific referral in your Partner Portal, use the support option within that referral whenever possible. The customer information can then be included automatically.

Project Communication

For questions regarding an active homeowner project, please work through Proactive Energy Solutions or your assigned solar representative rather than contacting the EPC or installation partner directly unless you have been specifically instructed to do so.

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